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FAQ

Shipping

Where does Wakeheart ship?

For the current restock and pre-order, Wakeheart currently ships globally, with the exception of Belarus, Burundi, Central African Republic, Congo, The Democratic Republic Of The, Cuba, Iraq, Korea, Democratic People's Republic Of, Lebanon, Libyan Arab Jamahiriya, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe.

Please note that international shipping rates are higher than domestic US rates due to international customers protocol around the shipping of fragrance. 

Can I change the shipping address for my order?

Yes you can! But only before your order enters the packing process. Please email us at support@wakeheart.com with your order number and the updated address within the same day of your order – please note we are only able to make changes to your order if it has not yet entered the packing process.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

My order has already shipped - can I still change the shipping address?

Once your order is packed and shipped, Wakeheart is unable to assist in changing the shipping address. You will need to contact the shipping service (USPS or DHL) directly and reroute your package using the tracking number provided. 

Can I change the billing address for my order?

Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry though! As long as your shipping address is correct, you will be able to receive your order!

How long does shipping take?

We offer a few different shipping speeds, because sometimes you need it, and sometimes you need it RIGHT NOW.  

Free Shipping (U.S. orders to 48 contiguous states)

5 - 7 days

Economy

2 - 5 days

Domestic Express

2 days

Domestic Overnight

Next day at 12pm

International Economy

4 - 10 days

International Express

2 - 4 days


Please allow 1 to 2 business days for us to receive and process your order. Please note, we only offer Rush Shipping to the 48 US contiguous states.

When will my order ship?

We do our best to get your package out to you ASAP! Processing normally takes 1 to 2 business days (and orders placed after 1pm EST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How do I track my package?

When you place your order, you will be emailed a shipping confirmation email along with a tracking number to track your package.

Returns & Exchanges

What is the Wakeheart return policy?

 All Wakeheart Fragrances are considered FINAL SALE items and are not eligible for returns or exchange. Wakeheart reserves the right to refuse any returns at any time.

What should I do if I receive the wrong product?

If you received the WRONG items please contact us at support@wakeheart.com within 3 business days and we’ll be sure to get you the RIGHT items ASAP!

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What do I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through:

  • Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
  • Try using a different browser 
  • Contact your bank or credit card provider

Pre-orders

How do Pre-orders work?

Want something that is currently out of stock or not yet here? 

We would hate to hold out on you, so in some cases we offer pre-ordering. 

Pre-ordering ensures that you will be the first to receive the item when it is in stock. 

Here’s how it works: 

When you pre-order an item, your payment will be processed up front. As soon as the product gets to our warehouse we ship it out to you ASAP. You will receive a shipment confirmation email with tracking once your items have shipped. We do our best to estimate when items are expected to ship and we post this information on each individual product page with an estimated time period. 

About Wakeheart

How do I follow Wakeheart on social media?

Check out our social links below to keep up with all Wakeheart updates. 

Instagram: @wakeheart

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