Split your purchase into 4 interest-free installments so you enjoy Wakeheart items now and pay later.
What is QuadPay?
QuadPay is an installment payment platform that lets you pay for your purchase using a credit or debit card. QuadPay automatically splits the purchase amount into 4 payments, every two weeks. QuadPay lets you buy now and pay over time!
Why would I use QuadPay?
By using QuadPay you have the opportunity to split your Wakeheart purchase into four (4) easy installments and pay for your order over time, instead of all-at-once.
What information does QuadPay need?
To sign up, all QuadPay needs to know is your name, address, date of birth, US mobile number and a US debit or credit card.
Is there a limit to how much I can spend with QuadPay?
QuadPay uses an automated system that analyzes various factors to determine approval and spend limits. *Not every order is approved for QuadPay. QuadPay will charge 25% of the purchase amount at the time of the transaction. If the customer doesn’t have this available, then the order won’t go through. If a customer is a repeat purchaser and has made all their payments on time, then QuadPay will be more likely to give them a higher spending limit.
How do I sign up for QuadPay?
Sign up when you reach the checkout page!
Who can use QuadPay?
Anyone with a US debit or credit card.
How can I check my QuadPay orders or account?
Log in to QuadPay’s customer portal through the following link: https://customer.quadpay.com/login
Will I be notified about my Quadpay installments?
QuadPay sends out payment reminders via SMS and e-mail before each payment is due.
When is my first QuadPay payment due?
Your first payment of 25% of the total purchase price will be made at the time of checkout. The three remaining payments will be billed automatically, every two weeks from your first payment date.
Can I pay off my QuadPay installments early?
Yes, log in to QuadPay’s Customer Portal and choose the order you would like to pay off early. You can access the portal at this link: https://customer.quadpay.com.
What if I have trouble paying my QuadPay installments?
Simply make sure to notify QuadPay to avoid a late fee if your payment method is not up-to-date or if you can’t make your next payment. You may contact QuadPay by clicking here. Please note that QuadPay will determine whether or not a payment date change can be honored.
What if I lose or want to change my payment method for an existing QuadPay order?
If you need to change which payment method is used for future installments, follow these steps to associate a different card with a given order. This will cause all further installments for that order to be billed against your new card.
- Log into the Customer Portal at https://customer.quadpay.com.
- Go to the Orders Page and click View Order for the order you would like to change.
- Click Edit next to the payment card.
- Select the card you’d like to use, and click “Use this Card”.
If I return my QuadPay order, will I receive a refund?
Yes! If you return your order, you will receive a refund. Just like with a regular purchase!
In the case of a full refund, as soon as we are notified of the return, you are refunded the amount you've paid to-date and QuadPay cancels all future payments.
Remember, if you have only made one installment payment, we can only refund what you have paid, not the entire amount of the original purchase.
How do partial QuadPay refunds work?
If the refund is partial (for example, you’ve only returned part of an order) we will start by reducing your last installment by that amount, then if it is more than that, we will deduct it from your last and second last installment - and so on.