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Terms of Use

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

The Wakeheart LLC “Terms of Use” govern the use of this website and the purchase of any products from it. The website is owned and operated by Wakeheart LLC.

In the context of this website, “we”, “our” and “us” means www.wakeheart.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.

If you require more assistance you can contact us by emailing www.wakeheart.com and you will receive a response within 24 hours.

COPYRIGHT

The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.wakeheart.com. Copyright {2018}, Wakeheart LLC. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.wakeheart.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, service marks and trade names of www.wakeheart.com used in the site are trademarks or registered trademarks of Wakeheart LLC.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all copyright, designs, the “look and feel” of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Wakeheart LLC. Software and all HTML and other code contained in this Site shall remain at all times vested in Wakeheart LLC. and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by Wakeheart LLC. and/or its third party licensors. Any reproduction or redistribution of the above-listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

CHANGES TO TERMS

We reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes.

CHANGES TO PRODUCTS AND PRICES

We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.

While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

RETURNS & EXCHANGES

All Wakeheart Fragrances are considered FINAL SALE items and are not eligible for returns or exchange.

APlease contact us at support@wakeheart.com for further information.

SECURITY & PAYMENT

Your financial & identity protection is our most important priority. That is why we process all payments through Shopify Payments, PayPal, Amazon Pay and Quadpay, which are some of the safest & most secure payment processing systems in the world.

DUTIES AND TAXES

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Wakeheart LLC.

RESOLVING YOUR CONCERNS

If you have any concerns with or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at support@wakeheart.com and we will respond within 24 hours.

Failed Deliveries | Refused Shipments | Incorrect Address

Your order will normally be shipped via DHL or USPS to the address provided. Tracking numbers are sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use your DHL or USPS tracking number to track your package in transit.

Incomplete or incorrect address information is the primary cause of delayed shipments. Check the information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. DHL charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by the wrong address information.

DELIVERY OF ITEMS

Wakeheart LLC does not take responsibility for products that have been marked as delivered by the shipping provider but have not been received. Please contact the shipping provider in case of such issue. 

What does it mean when an item is on Pre-Order?

Popular items may sell out quickly and temporarily be out of stock. This means the items are on their way back to be restocked But in the meantime, you can reserve your Wakeheart selections on pre-order before its gone again. Pre-ordering is a worry-free way to ensure that you will be first in line for the new inventory and the item which you pre-ordered, will be shipped to you as soon as we receive it!

  • Any additional items you ordered in the same order as your pre-order item will be shipped out immediately and any pre-orders will be held as a back-order until it arrives.  
  • The pre-ordered items will automatically ship out as soon as we receive the item in the order which they were placed.
  • You will be notified via a shipment confirmation email (and a tracking number) once your pre-ordered items have shipped. No need to contact customer support to follow up on a pre-ordered item. We will update you on the status from here on out.
  • We will do our best to estimate* when pre-ordered items are expected to ship, so visit our website for new updates and new item lookouts.  

*Shipping dates are subject to change and are not set in stone. We would love to promise the exact shipping dates for you, but there are unforeseen circumstances that may happen (customs, weather conditions, etc). So we greatly appreciate your understanding. But we promise this, you will definitely enjoy your Wakeheart products!

Please contact us at support@wakeheart.com for further information.